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Technical Support Services Technical Support is available via
Pro-Active Managed Services, telephone,
remote access or onsite. Our focus is to provide you with high quality service,
in the most cost effective manner. The Rivercrest Technologies Incorporated
Support Group, with over 60 years of combined experience, is certified in
Microsoft, Novell, Cisco, Citrix, HP, VMware and others.
Services include local and wide-area
networking, 7x24 Pro-Active Network Management, Virtual Private Networking (VPN), security, IP phone systems,
Citrix, Terminal Services, remote connectivity, email/messaging, network design,
consultation and more.
We partner with your industry
specific software and hardware vendors to provide the best solution for
your business.
Technical Support is a billable service.
Options are available for Time and Material or through a very flexible, four
level, pre-paid Support Agreement.
Contact RTI for more details
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Helpdesk Services
With our Helpdesk Services, we can customize the right solution to fit
your business. Helpdesk services include online support requests,
tracking and reporting. Our Helpdesk solutions can fit into
your existing IT Department and utilize your current staff, or we can be
your companies' full time Helpdesk and Technical Support Department.
Contact us today for more information.
Contact RTI for more details
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Consulting Services
RTI provides several levels of
consulting to both current and potential customers. Here are some
of the different consulting services we offer:
-
FREE pre-sales general
consultation meeting
- Pre-sales design and vendor
research which gives you the piece of mind to know you are getting a
viable solution that all your vendors have agreed to. There is a
small fee for this. However, paying this fee on the front end can
end up saving several engineering hours due to compatibility issues,
etc.
-
IT Management services for
assistance with coordinating all IT aspects of your business.
With this service you have RTI as your single point of contact
and we handle the communications with software vendors, hardware
vendors, programmers, etc. This allows for a much smoother
project and makes your life simpler.
-
Consultation Engineering
services, providing high level network design, documentation and
in-depth pre-installation planning. Let us build your road map
to success!
Contact RTI for more details
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Support
Availability: Standard Phone Support: 8am – 5pm CST
Standard Onsite Support: 8am – 5pm CST
Scheduled Off-Hour: Available upon request
Emergency Support: Available to Support
Agreement customers only
Emergency Off-hour and 7x24: Available to
Support Agreement customers that elect this option.
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Request
Support via Email : Note: Support
Services are billable through RTI. If
you do not have a Support Agreement, a representative will contact you
during normal business hours to obtain a credit card before support begins.
Off-hour or emergency services are not available with this option.
Send Email:: (When
submitting a support request, make sure to include your name, company name,
phone number and detail description of the problem)
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